"This book is a detailed exploration of the compelling business case for chatbots.
It covers the advantages of the technology, the inherent challenges that exist, and advice on implementation.
It will guide decision-makers through the complexity and opportunities ahead.
Tania has created a valuable contribution to the necessary literature required for all of us to better understand one important aspect of the fourth industrial revolution."
Dr. Jonathan Reichental, LinkedIn Learning Instructor for courses such as Smart Cities & Digital Twins, CEO of Human Future, Author & Adjunct Professor at UC Berkeley & University of San Francisco (reichental.com). Former CIO of Palo Alto City; under his leadership Palo Alto was continuously ranked in the top 5 Digital Cities in America. Co-founder of Code for Ireland & Ambassador for thecamp.fr, South of France, Jonathan is from Silicon Valley, USA.
"This book has been a fantastic guide to understanding how basic NLP chatbots have been surpassed by these new "3D AI bots", especially in hologram or Mixed Reality form. The insights from the rich and diverse case studies show me and my team, as well as our corporate clients, how to deal with various delivery & execution issues when creating a bespoke MR bot for outdoor advertising purposes, as Infotainment or functions like timetables, ticketing, Wayfinding, customised concierges and updated content for integrated marketing campaigns."
Claudius von Soos, CEO of United Digital Screens in Dusseldorf (uds-net.de). Former head of Marketing & Sales for DOOH at Telekom Deutschland, Director of Internet Planning at Starcom/Leo Burnett & Head of Media at RTL Television, Germany.
"Uses & Risks of Business Chatbots" is perfect for my business strategy work with all sorts of entrepreneurs and business owners. Whether they are digital venture founders or not, we all need to get a better grasp of what Virtual Assistants (what we've known as 2D chatbots) in their latest format - Cognitive 3D avatars in any language - can do for us as consumers, "users" in the Experience Economy and business development directors of a globalised, rapidly changing Digital Economy powered by Artificial Intelligence".
Natasha Mitchell, Business Strategy and Efficiency Consultant, Founder and CEO Inspire & Drive, Creator of the S.I.M.P.L.E Business Method and International Best Selling Author, Toronto, Canada.
"I wasn't sure of the connection between AI and chatbots used for business before I read this book. It has helped me understand Conversational Commerce as "botified" Conversational AI. So how these new 3D bots can be deployed for maximum advantage in the public and private sectors. The checklists and guidelines were really useful and I have recommended them to my clients in the technology sector as well as other stakeholders I work with in the civil service, media industry and advertising with regard to Intellectual Property, privacy laws and use of consumer's data."
Sean James Kelly, technology solicitor at SJK Legal in Sydney and corporate/government adviser, Australia.
“Thank goodness someone is trying to enlighten us to the positives and negatives of this new world of technology. Congratulations Tania. This is easy to read and shows possibilities as well as difficulties. This world needs books like this as we are being overtaken by technology and needing education to stop our fear & bias. Yes you have started the ball to roll. I already see possibilities and ways to use the AI in a creative way. Thank you...”
Sue Porter, former Wimbledon, French & US Open tennis champion and now WTA players' mentor and local youth coach in Cairns, Australia.
We are grateful to Realfiction.com, the hardware suppliers to my tech venture AI Bots as a Service, HQ in Munich, Germany, who have kindly given permission to use these photos of holograms on our websites and in my book "Uses & Risks of Business Chatbots".